You may return items within a 7 day period of the date the order was placed for a full credit.
However, if you are returning unwanted items after the 7 day threshold, you will only receive a partial credit of 75% of the original item value.
All unwanted goods for return must be unused, complete, and in as new condition and in their original and unmarked packaging (not resealed with brown tape). Once the goods have been received back into our warehouse and their condition checked, you will receive your credit, in the form of a credit note. If they are not in a suitable condition, we reserve the right to refuse issuing a credit.
Products such as laptops, selected business machines and software (provided they are unopened and unused only) are excluded from our standard returns policy. Food and drink, made-to-order and personalised items are also non-returnable at any time.
Damaged, Missing or Faulty Items
If any items are damaged or missing from your order, please contact us within 24 hours of your delivery on 01207 610336. We will the investigate your claim and if acceptable, either directly replace the item or issue a credit